Joanne Tay-Yap

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E RP software packages that manage and integrate business processes across organizational functions and locations cost millions of dollars to buy, several times as much to implement, and necessitate disruptive organizational change. While some companies have enjoyed significant gains, others have had to scale back their projects and accept minimal benefits,(More)
Advances in several key communication and information technologies are worth tracking for their impact on interactive health communication and ability to meet customers' demands. Some of these technologies include wireless technology, integrated computer telephony, improved audio-visual conferencing, speech recognition, digital TV, collaborative tools,(More)
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