Joan Morris DiMicco

Learn More
The introduction of a social networking site inside of a large enterprise enables a new method of communication between colleagues, encouraging both personal and professional sharing inside the protected walls of a company intranet. Our analysis of user behavior and interviews presents the case that professionals use internal social networking to build(More)
As the use of social networking websites becomes increasingly common, the types of social relationships managed on these sites are becoming more numerous and diverse. This research seeks to gain an understanding of the issues related to managing different social networks through one system, in particular looking at how users of these systems present(More)
During face-to-face interactions, groups frequently overly rely on the dominant viewpoint to lead the group in its decision-making process. We begin with a discussion of this phenomenon and the possibility for technology to assist in addressing it. We then present findings from a behavioral study that examines how a shared display of individual(More)
Within an organizational setting, social capital facilitates knowledge management processes in that it enables individuals to locate useful information, draw on resources and make contributions to the network. This paper explores the relationship between various dimensions of organizational social capital and the use of an internal social network site(More)
This paper describes a social network site designed to support employees within an enterprise in connecting and learning about each other through personal and professional sharing. We introduce the design concepts and provide a detailed account of the first three months of usage, involving nearly 300 users. Our findings suggest that employees find the site(More)
This article presents Second Messenger, a system of dynamic awareness displays that reveal speaker participation patterns in a face-to-face discussion. The system has been used by a variety of groups during face-to-face meetings, increasing individuals’ awareness of their own and others’ participation in discussions. Experimental results indicate that these(More)
By employing dynamic pricing, sellers have the potential to increase their revenue by selling their goods at prices customized to the buyers’ demand, the market environment, and the seller’s supply at the moment of the transaction. As dynamic pricing becomes a necessary competitive maneuver, and as market mechanisms become more complex, there is a growing(More)
Success and sustainability of social networking sites is highly dependent on user participation. To encourage contribution to an opt-in social networking site designed for employees, we have designed and implemented a feature that rewards contribution with points. In our evaluation of the impact of the system, we found that employees are initially motivated(More)
Gamification, the use of game mechanics in non-gaming applications, has been applied to various systems to encourage desired user behaviors. In this paper, we examine patterns of user activity in an enterprise social network service after the removal of a points-based incentive system. Our results reveal that the removal of the incentive scheme did reduce(More)
In the near future, dynamic pricing will be a common competitive maneuver. In this age of digital markets, sellers in electronic marketplaces can implement automated and frequent adjustments to prices and can easily imagine how this will increase their revenue by selling to buyers "at the right time, at the right price." But at present, most sellers do not(More)