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Information delivered through the computer means many things today. You may embed online help within the software applications you develop, deliver online documentation on CD-ROMs or floppy disks, or establish information databases to be accessed through a company intranet or on the World Wide Web. Some companies distribute nearly all of the information(More)
Field Methods are a collection of tools and techniques for conducting studies of users, their tasks, and their work environments in the actual context of those environments. The promise of such methods is that they help teams design products that are both useful and usable by providing data about what people really do. Participants in this forum will(More)
Over 80 years of research and testing have contributed to the worldwide use in many languages of the readability formulas. They help us improve the text on the level of words and sentences, the first causes of reading difficulty. The principles of readability are in every style manual. Readability formulas are in every word processor. What is missing is the(More)
" How do we compare with other information-development organizations? " " Are we following best practices? " So goes the information-development manag-ers' most Frequently Asked Questions (FAQs). The FAQs continue: ♦ How do our processes match up to the best-in-class companies? ♦ Are we doing things as well or better than our competitors? ♦ Is our(More)
To identify some of the research questions and needs of most importance to industry professionals and academics, we conducted a Technical Communication Industry Research Survey that posed a common set of questions about research. Here we report the results, which suggest some differing priorities for academics and industry professionals, but also some(More)
The Darwin Information Typing Architecture (DITA) specification defines both a) a set of document types for authoring and organizing topic-oriented information; and b) a set of mechanisms for combining and extending document types using a process called specialization. The specification consists of: • The DTDs and schemas that define DITA markup for the(More)
At STC's Annual Conference last May in Cin-cinnati, Ohio, Jaap van der Meer, CEO of Alpnet, a provider of translation services, noted that his company and others have been working to turn translation from a cottage industry into a global business. I believe that the same transition is occurring and will continue to occur in technical communication. In the(More)