JoAnn T. Hackos

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Information delivered through the computer means many things today. You may embed online help within the software applications you develop, deliver online documentation on CDROMs or floppy disks, or establish information databases to be accessed through a company intranet or on the World Wide Web. Some companies distribute nearly all of the information(More)
Field Methods are a collection of tools and techniques for conducting studies of users, their tasks, and their work environments in the actual context of those environments. The promise of such methods is that they help teams design products that are both useful and usable by providing data about what people really do. Participants in this forum will(More)
To identify some of the research questions and needs of most importance to industry professionals and academics, we conducted a Technical Communication Industry Research Survey that posed a common set of questions about research. Here we report the results, which suggest some differing priorities for academics and industry professionals, but also some(More)
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This is an exciting time for technical communicators. We’re moving from a focus on the tools used to produce content, like help authoring tools and desktop publishing programs, to a focus on the content itself (Carliner 2000). According to JoAnn Hackos (2000), sponsors of our work now expect us to add value through innovative approaches to information(More)
Gert Kindergarten, marketing director at Hyperactive Software, has just returned from the KMWorld conference. He attended two sessions espousing the advantages of moving documents into a content-management system and using XML markup to enable reuse1 and repurposing2. He announces to his staff that the company needs to “get into” content management right(More)
Problem: Standards provide a substantive, internationally supported framework through which information can be managed, developed, reviewed, tested, maintained in a content-management system, and published in a variety of forms. Research question: Why are standards and standards development important for information development and management? Key concepts:(More)