Jin Yufang

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It’s necessary for an on-line firm developing relationship to identify the relationship stage where a customer is and take different tactics depend on the stage. Most existing researches describe the characters of different stage qualitatively. Quantitative criterions are seldom explored. So, it’s hard for firm to practice and for researchers to conduct(More)
With the development of information technology,e-bank is increasingly used for payment. Based on the TAM and ID theory, this paper explores the effect of usage of e-bank on bank's performance. The bank performance is invided into fianacial and relational performance. The usage of e-bank affacts the fiancial performance by customer share, and affacts the(More)
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