Jiban Khuntia

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Prior studies argue that information technology (IT) can play an important role toward sustainable and “greener” growth, yet few studies have empirically assessed the adoption and efficacy of green information technology initiatives at the firm level. This study investigates the factors that influence green IT implementation in organizations; and the(More)
Do countries with higher IT spending have higher life expectancy? Recent policy debate on healthcare in the United States has focused on the role of IT in reducing costs and improving healthcare access and quality. An implicit assumption in this debate has been that greater infusion of IT into healthcare will lead to better health outcomes. We investigate(More)
In this study, we investigate how IT-enabled service augmentation influences customer satisfaction for cell phone services in Base-of-the-Pyramid (BOP) markets. We conceptualize value added service and customer care as two components of service augmentation. In spite of the acknowledged competitive significance of digital services, the impact of service(More)
Service Digitization is a key means by which organizations derive value from their IT investments. We theorize that Service Digitization consists of two underlying dimensions – Extent of Digitization (EoD) and Range of Digitization (RoD), which present a trade-off scenario for a resource-constrained firm. We examine the firm performance implications of EoD(More)
Although Open Source Software (OSS) is popular, its continued use in organizations remains an issue, as evidenced by users reporting frequent problems, experiencing hold-ups, and running into implementation and integration issues. Often, it is argued that fit between the person’s task, values and work demands pose challenges for the successful use of OSS.(More)