Jia-Yin Qi

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Most of the existing literature on CRM value chain creation has focused on the effect of customer satisfaction and customer loyalty on customer profitability. In contrast, little has been studied about the CRM value creation chain at individual customer level and the role of self-construal (i.e., independent self-construal and interdependent self-construal)(More)
second harmonic generation H. Park, J. Qi, Y. Xu, K. Varga, S. M. Weiss, B. R. Rogers, G. Lüpke, and N. Tolk Department of Physics and Astronomy, Vanderbilt University, Nashville, Tennessee 37235, USA Department of Electrical Engineering and Computer Science, Vanderbilt University, Nashville, Tennessee 37235, USA Department of Chemical and Biomolecular(More)
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