Ji Young Woo

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Keywords: Business process management (BPM) Customer complaints management system (CCMS) Voice of the Customer (VOC) Call centers Financial service industry a b s t r a c t In financial service industry, service improvement should be considered from process viewpoint and customer viewpoint because the value creation is ultimately linked with internal(More)
Immunoglobulin G4 (IgG4)-related sclerosing disease is rare and is known to involve various organs. We present a case of histologically proven IgG4-related sclerosing disease of the small bowel with imaging findings on computed tomography (CT) and small bowel series. CT showed irregular wall thickening, loss of mural stratification and aneurysmal dilatation(More)
Purpose To evaluate the feasibility of ultrasound in detecting spontaneous pneumomediastinum in the neonatal intensive care unit (NICU) and illustrate the ultrasound features. Methods Among neonates with abnormal mediastinal radiolucency suspected on chest radiography, those referred for ultrasound examination within 2 days were included. Anterior(More)
Eosinophilic gasteroenteritis is an uncommon disease with variable clinical features characterized by eosinophilic infiltration. Clinical manifestations range from non-specific gastrointestinal complaints such as nausea, vomiting, crampy abdominal pain, and diarrhea to specific findings such as malabsorption, protein loosing enteropathy, luminal(More)
A small and air-breathing snail, Ellobium chinense (Ellobiidae), is a vulnerable species by International Union for Conservation of Nature (IUCN). To protect and manage habitat and population of E. chinense, microsatellite markers were developed using 454 pyrosequencing and 20 polymorphic microsatellite markers were identified. A total of 146,704 sequences(More)
OBJECTIVE To investigate the significance of intra-appendiceal air at CT for the evaluation of appendicitis. MATERIALS AND METHODS We retrospectively analyzed 458 patients (216 men, 242 women; age range, 18-91 years) who underwent CT for suspected appendicitis. Two independent readers reviewed the CT. Prevalence, amount, and appearance of(More)
Dear Editor: We read with great interest the original article by Hong et al, entitled " Intra-appendiceal air at CT: is it a useful or a confusing sign for the diagnosis of acute appendicitis? " , which was published in the Korean Journal of Radiology (KJR), January 2016 (1). The authors presented the diagnostic value of the amount and patterns of(More)
Immunoglobulin G4-related sclerosing disease (IgG4-SD) is currently recognized as a distinct systemic disease involving various organs. We reported the imaging findings of a case of pathologically confirmed IgG4-SD involving bilateral palatine tonsils. CT and MRI showed diffuse enlargement of both palatine tonsils with homogeneous contrast enhancement.(More)
Introduction. Silent spontaneous rupture of the uterus before term, with extrusion of an intact amniotic sac and delivery of a healthy neonate, with no maternal or neonatal morbidity or mortality is very rare. Very few cases have been reported in literature. Case Presentation. We report a case of silent spontaneous uterine rupture, found during a scheduled(More)