Learn More
Keywords: Knowledge management Port Fuzzy number Quality function deployment Taiwan a b s t r a c t The purpose of this paper is to apply a fuzzy quality function deployment (QFD) approach to prioritize knowledge management (KM) solutions for an international port in Taiwan. First, the paper examines house of quality (HOQ) matrices to facilitate handling of(More)
The aim purpose of this paper is to empirically study the assessment of customer relationship management (CRM) for global shipping carrier-based logistics service providers (GSLPs) in Taiwan. At first, an evaluation framework integrated three methods and with combination of three stages questionnaires is developed. Three methods are threshold and importance(More)
Faced with market environment of high-level changes, the maritime industry is required to generate high sensitivity to external dynamics while developing own abilities in response to market demand to achieve performance excellence for businesses. The study consolidated relevant literature and suggested that: " the integration of supply chain refers to an(More)
This paper proposes a multiple criteria decision making (MCDM) model for the risk evaluation of plant locations of foreign direct investment (FDI). Finally, a case study of Taiwanese FDI in China is conduced to demonstrate the effectiveness of the proposed MCDM model. The results show that the proposed MCDM model can be used to explain the plant location(More)
The main purpose of this paper is to develop a fuzzy multiple criteria decision-making (MCDM) model to evaluate the investment risk of location selection for container terminals. Firstly, some concepts and methods used to develop a fuzzy MCDM algorithm are briefly introduced. Secondly, a step-by-step fuzzy MCDM algorithm based on the concept of integral(More)
Since the selection of middle managers is critical to the development of organizations for third-party logistics service providers (3PLs), how do the organizations of 3PLs select and recruit competent middle managers? The decision-making for middle managers selection poses a multi-criteria problem and faces a fuzzy environment. Hence, the aim of this paper(More)