Jesús Varela Mallou

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Importance-Performance Analysis (IPA) constitutes an indirect approximation to user's satisfaction measurement that allows to represent, in an easy and functional way, the main points and improvement areas of a specific product or service. Beginning from the importance and judgements concerning the performance that users grant to each prominent attributes(More)
BACKGROUND Problematic Internet use in adolescents has become an issue of concern for a growing number of researchers and institutions over the past years. Behavioural problems, social isolation, school failure and family problems are some of the consequences of psychological and behavioural impact on teenagers. Taking into account the interest that this(More)
Adolescents' use of the Internet is becoming a matter of great concern for different sectors of society. The psychological and behavioural consequences of problematic Internet use in young people demands quick and effective answers. One of the major challenges in this context is the development of empirically validated tools, which would facilitate early(More)
Brand is a product attribute that, for many types of goods or services, makes a major contribution to consumer preferences. Conjoint analysis is a useful technique for the assessment of brand values for a given consumer or group of consumers. In this paper, an application of conjoint analysis to the estimation of brand values in the Spanish daily newspaper(More)
Despite the considerable investment made in recent years in Spain in substance abuse care, treatment adherence remains one of the aspects that determine the effectiveness of programs. Several authors have noted the importance of perceived service quality in this context. This paper is presented with dual purpose of highlighting the role that management of(More)
Background: Problematic Internet use in adolescents has become an issue of concern for a growing number of researchers and institutions over the past years. Behavioural problems, social isolation, school failure and family problems are some of the consequences of psychological and behavioural impact on teenagers. Taking into account the interest that this(More)
In the last 20 years the services sector has experienced a highly significant growth, being currently one of the most important economic sectors in our country. Inside the touristic sector, a strong competence has being experienced among the lodging and restoration establishments. In a scenario characterized by competitiveness, the bet for quality(More)
In this study, we developed a tool that allows us to assess, on a regular basis, the perceived quality of the assistance currently provided in the centres of Attention for Drug-dependent People that integrate the network of the Galician Plan for Drugs. Our goal is to obtain a scale with acceptable psychometric properties, which reflects the relevant(More)
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