Web-based applications, and mobile and embedded devices, the quality of the user experience (UX) has become one of the key determinants in the success of competing products. Productivity, entertainment, and business-application programs for non-technical users in particular must have " intuitive " interfaces. In the realm of business software, deals are… (More)
Although user experience professionals look to the user-centered design process (UCD) as the overarching set of principles for the research, design, and testing of usable products that meet customer needs, the application of these principles varies significantly depending on the type and scale of design challenges to be solved and the level of usability… (More)
Professionals working to move user experience (UX) into a position of corporate influence are impeded by conflicting recommendations, including those regarding the roles of documenting and evangelizing UX work, ownership of UX, organizational positioning, calculating return on investment, and conducting "ethnographic" research. In this interactive session,… (More)
When it comes to shipping quality software, design is not the hard part. Methods and techniques to study users, best practices for creating iterative designs, and tools to validate them are all very well documented. Unfortunately, in chaotic and complex ecosystems very few of the designs actually end up making it through the user-centered design (UCD)… (More)
HCI managers with experience in delivering user value in shipping products that make good businesses will discuss the hazards that the product development process holds, and what it takes for HCI managers to ensure that user value remains in the products throughout that process. (See also the companion panel: "Building User Value into the Business Case.").
A number of well-known corporations were earlier adopters of creating and building User Experience departments, which has resulted in a small set of executive leaders in User Experience who have decades of corporate User Experience management experience. This session is an interview of some of these executive leaders to learn how the field has changed over… (More)
as User eXperience professionals in management roles, we inevitably need to work with the top executives within our companies. User experience professionals have the skills and tools to contribute a unique and valuable perspective about a company's customers and users, as well as the ability to translate this into meaningful products. This is of high… (More)