Jeremy Ashley

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The Tenth Revision of the International Classification of Diseases is due to be published this year, and introduced from 1993. The aim of the classification is to facilitate comparisons between countries at the same point in time and within, and between, countries over time. The provision of comparable statistics is essential for facilitating policy(More)
Web-based applications, and mobile and embedded devices, the quality of the user experience (UX) has become one of the key determinants in the success of competing products. Productivity, entertainment, and business-application programs for non-technical users in particular must have “intuitive” interfaces. In the realm of business software, deals are(More)
Although user experience professionals look to the user-centered design process (UCD) as the overarching set of principles for the research, design, and testing of usable products that meet customer needs, the application of these principles varies significantly depending on the type and scale of design challenges to be solved and the level of usability(More)
Professionals working to move user experience (UX) into a position of corporate influence are impeded by conflicting recommendations, including those regarding the roles of documenting and evangelizing UX work, ownership of UX, organizational positioning, calculating return on investment, and conducting "ethnographic" research. In this interactive session,(More)
A number of well-known corporations were earlier adopters of creating and building User Experience departments, which has resulted in a small set of executive leaders in User Experience who have decades of corporate User Experience management experience. This session is an interview of some of these executive leaders to learn how the field has changed over(More)
HCI managers with experience in delivering user value in shipping products that make good businesses will discuss the hazards that the product development process holds, and what it takes for HCI managers to ensure that user value remains in the products throughout that process. (See also the companion panel: "Building User Value into the Business Case.").
When it comes to shipping quality software, design is not the hard part. Methods and techniques to study users, best practices for creating iterative designs, and tools to validate them are all very well documented. Unfortunately, in chaotic and complex ecosystems very few of the designs actually end up making it through the user-centered design (UCD)(More)
Without implicating any of them, I wish to thank the many individuals who have informed the thinking reflected in this paper. While few, if any, of them would agree with everything written here, much of the value of this document is attributable to the wisdom and insights shared by social scientists and managers at multiple Centers, including CIMMYT, ICRAF,(More)