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Purpose – Maturity models are a prospering approach to improving a company’s processes and business process management (BPM) capabilities. In fact, the number of corresponding maturity models is such high that practitioners and scholars run the risk of losing track. We therefore provide a systematic in-depth review of BPM maturity models.(More)
Since the Software Engineering Institute has launched the Capability Maturity Model almost twenty years ago, hundreds of maturity models have been proposed by researchers and practitioners across multiple application domains. With process orientation being a central paradigm of organizational design and continuous process improvement taking top positions on(More)
Notwithstanding the relevance of maturity assessments in practice, Information Systems (IS) research has – despite exceptions – yet rarely endeavoured into reflecting and developing theoretically sound maturity models. This paper reports a literature review on maturity models in the IS domain. Specifically, it explores what type of research on maturity(More)
Manufacturing and service companies increasingly engage in networks to provide their customers with integrated solutions. In order to leverage complementary resources and capabilities fully, the network actors must span traditional boundaries between communities of practice in manufacturing and service. Fields like supply chain management and business(More)
An increasing number of companies make use of Cloud Computing services in order to reduce costs and increase flexibility of their IT infrastructure. This has enlivened a debate on the benefits and risks of Cloud Computing, among both practitioners and researchers. This study applies quantitative content analysis to explore the Cloud Computing ecosystem. The(More)
Business Process Management (BPM) is an influential concept in information systems (IS) research and management practice. While a great number of studies dealt with developing methods, procedures, or tools for BPM, especially process modeling, today the question of how to assess and – from that point on – to develop BPM capabilities in a real-life(More)
The emerging discipline of Service Science Management and Engineering (SSME) apart from developing theories strives to build and evaluate IT artifacts of utility for the service economy. Especially due to the interdisciplinary character of this new discipline and the imprint of rather behavioral science oriented disciplines, for some problem areas only few(More)
Ratings are important for building up trust among different parties. Since the arrival of the internet era in the 1990s, countless online rating systems have emerged. For example, established a rating system for books and other products in 1995. Today online rating can be found everywhere, be it e-commerce sites, social networks, and information(More)