Jenny Treanor

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Pauline Werhun and her colleagues describe an innovative approach to nurse management training in their health authority. The course they devised, which lasts a total of 18 months, received such a positive response from senior and charge nurses that there is now a waiting list for entry. Evaluations from participants also suggested areas where the course(More)
Complaints can give hospital managers valuable insight into patients' experiences of care delivery, insight that regular service audits may miss. Viewed positively, complaints offer managers an opportunity to develop and improve services. This article shares the findings from a Patients Association survey of complainants across ten pilot trusts from July(More)
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