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In highly dynamic, service-oriented environments like academic libraries , much staff time is spent on initiatives to implement new products and services to meet users' evolving needs. Yet even in an environment where a sound project management process is applied, if we're not properly planning, managing, and controlling the organization's work in the… (More)
NOTES This is the peerreviewed version of an article published in the Journal of Library Administration, 53(1), 2013, special issue " Digital Humanities in Libraries: New Models for Scholarly Engagement. " This version of the work is licensed under a Creative Commons AttributionNonCommercial 3.0 Unported License. ABSTRACT New York University Libraries and… (More)