Jennifer Englert

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This paper reflects on an industry case study conducted in two outsourced call centers to explore the human side of their turnover problem. At the project's onset, management did not consider it necessary to get input from their agents as they already had a thorough knowledge of their organization's operations based on financial analyses and employee(More)
The Berlin Coping Study is a prospective longitudinal project with schizophrenic patients investigating the relationship between coping strategies and course and outcome. We find that some psychological issues relevant for both clinical practice and psychiatric research, and especially for pharmacological therapy, have been rather neglected up to now. The(More)
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