Jeni L Stephens

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Hogan, Hogan, and Busch (1984) defined service-orientation as "the disposition to be helpful, thoughtful, considerate, and cooperative" (p. 167). To measure this construct they developed the Service Orientation Index (SOI), an 87-item true-false questionnaire. The purpose of the present study was to test whether or not a biodata inventory could also be used(More)
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