The past decades have seen huge improvements in computer systemsbut these have proved difficult to translate into comparableimprovements in the usability and social integration of computers.We believe that the problem is a deeply rooted set of assumptionsabout how computer systems should be designed, and about who shouldbe doing that design. Human… (More)
Models help bridge the gap between observing and making---especially when systems are involved (as in designing for interaction, service, and evolution). This forum introduces new models, links them to existing models, and describes their history and why they matter.
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