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Your telephone rings, you answer, and it is a customer with a question. You provide the answer, check to see that it has been understood, wait to see if it fixes the problem and, when it does, thank the customer for calling and move on to your next task. Some would feel that this scenario defines excellence in computer support for our customers. And yet,… (More)
College and university computing support providers are discovering these days what Walt Kelly's Pogo character said many years ago: "We have met the enemy and he is US." We who work in support of computing activities in higher education may have been overly successful in helping to integrate the use of computer technology into all facets of academic life as… (More)
Issues involved with sending e-mail messages to every member of an institution of higher education vary from institution to institution, are many and have been discussed before. (See "Drowning in Our Success: Institution-wide Electronic Mail Messages," published in the SIGUCCS Newsletter, March/June 1997 issue.)
Instances of misuse and misbehavior in our electronic communities are on the rise. The panel will address some of the current policy issues facing our campuses and talk about how our varying organizational structures deal with these instances.
A detailed survey of skin complaints amongst 114 airline employees working in a new warehouse revealed 26 cases of skin problems which originated during the 2 1/2 year operation. A clinical survey of broadly the same population confirmed 14 cases from 98 employees as chronic irritant contact dermatitis of the hands. The work involved the reception,… (More)
Standar& of conduct within the community of an academic institution and the consequences for violations of those standarh are usually well-dejned for all segments of the institution kpopulation. As the definition of communi~ within our colleges and universiti~ has epanded to include not only electronic communications amongpeople who have direct affiliation… (More)