Jason Musselman

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The User Services at California State University, Chico provides front-line desktop computing support to approximately two thousand staff and faculty members. Previously, the campus was using a "home-grown" FileMaker Pro database to manage all the Service Requests (SR). We found that as our campus has grown and the support expectations have increased, our(More)
Managing desktop computers in an academic environment has historically been like swimming with sharks in murky waters. Adding to the challenge, the sharks multiply ad nauseam while the stretching of IT budgets and support staff continues at an alarming rate. With shrinking budgets and support staff in mind, support staff at California State University,(More)
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