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Today's collaboration tools fall primarily into two categories: " session-centric " tools, such as most desktop video teleconferencing, and " document-centric " tools, such as Lotus Notes and document management systems. Both have important strengths and several weaknesses. For example, session-centric tools support synchronous collaboration, but when the(More)
This paper documents the results of a field test of Instant Update, a collaborative writing tool by a geographically dispersed department at the MITRE Corporation. Thirty-six participants were given Instant Update software and free training and support in exchange for their cooperation with data collection. These participants spent a great deal of time(More)
A geographically dispersed department at the MITRE Corporation participated in a field test of groupware tools. This paper documents the results of their use of a group scheduling tool, Meeting Maker Version 1.5. Research in the late 1980s showed that early group scheduling tools were not useful, in part because they only benefited some users and hence(More)
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