Jane Hoffman

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In this paper, we analyze the performance of an end-toendMortgage Origination (MO) process. The process beginswith the submission of a mortgage application by anapplicant to a lender and ends with one of the followingoutcomes: closing, i.e., loan approved by the lender andaccepted by the applicant or non-closing, i.e., loan eitherrejected by the lender, or(More)
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