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The use of customer service ideas in government continues to be widespread although the concept and its implications for public sector service production and delivery remain poorly developed. The paper presents a series of paradoxes related to customer service and its use in government. The central and most troubling paradox is that customer service… (More)
Web 2.0 technologies are now being deployed in government settings. For example, public agencies have used blogs to communicate information on public hearings, wikis and RSS feeds to coordinate work, and wikis to internally share expertise, and intelligence information. The potential for Web 2.0 tools create a public sector paradox. On the one hand, they… (More)
was established with support from the National Science Foundation to build international research capacity at the intersection of information technology, governance, and organization. A primary goal of the Center is the application and extension of the social and applied social sciences to strengthen digital government research. For more information… (More)
The views expressed in the KSG Faculty Research Working Paper Series are those of the author(s) and do not necessarily reflect those of the John F. Kennedy School of Government or Harvard University. All works posted here are owned and copyrighted by the author(s). Papers may be downloaded for personal use only. established with support from the National… (More)
contributed to the literature review that forms a part of this chapter. Robin McKinnon carried out the primary research and writing of the Grants.gov case study. Any opinions, findings, and conclusions or recommendations expressed in this material are those of the author and do not necessarily reflect the views of the National Science Foundation.
A sample of drug users (n = 158) were contacted and interviewed in non-clinical community settings about their use of Ecstasy, cocaine powder, and amphetamines and the adverse effects of these drugs. Subjects reported a wide range of adverse effects including anxiety problems, depression, mood swings, feelings of paranoia, and panic attacks. Sleep and… (More)
AIMS To estimate the extent and nature of overdose and factors associated with overdose among injecting drug users in London. DESIGN Three hundred and twelve current injecting drug users were recruited and interviewed in community settings by a team of "privileged access interviewers". MEASUREMENTS A structured questionnaire was used that covered the… (More)