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Enterprises need to understand the impact of different types of knowledge management (KM) approaches on business strategy, and how they interact with other types of initiatives to produce synergistic effects. The hypothesis of this paper is that a model based on the balanced scorecard approach (BSC) can be used to balance the diverse set of KM approaches(More)
This report discusses information systems as support systems for knowledge workers. A case is presented discussing the introduction of two types of information systems into an organisation as support for knowledge workers. The case is interpreted using a set of theories from knowledge theory and the area of knowledge management. The aim of this report is to(More)
The focus of this paper consists of investigations into a strategic planning framework for information systems in support of patient-centered care (PCC) processes. The planning perspective that underpins the research includes learning theories, organizational learning and knowledge management in general. A brief review of current PCC goals and perspectives(More)