James Soo Keng Ang

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The objective of this research was to investigate the effect of technological frames of reference on end-user satisfaction. A large multi national corporation with regional headquarters in Singapore participated in this research effort, which used a combination of quantitative and qualitative methodologies. An end-user survey instrument was used in the(More)
Data warehousing has emerged as one of the most powerful tools in delivering information to users. In this paper, we Ž. examine data warehousing at the Housing and Development Board HDB , which is responsible for providing affordable, high-quality public housing to Singapore citizens. The HDB embarked on building a data warehouse because access to the(More)
The objective of this research is to examine satisfied and dissatisfied end-users in an organization to determine if they hold different technological frames of reference towards end-user computing (EUC). This research examines the effectiveness of the computer systems at the organization, while at the same time measuring the level of end-user satisfaction(More)