Jamal A. Farooquie

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Total quality management (TQM) has a great potential to address quality problems in a wide range of industries and improve the organizational performance. The growing need to take initiatives by hospitals in countries like India and Iran to improve the service quality and reduce wastage of resources has inspired the authors to develop a survey instrument to(More)
With over 150GW of installed capacity and around 723.8 BUs of electricity generation during 2008-09, India remains the 5 th largest consumer of electricity in the world. Coal fired power plants account for more than half of the installed capacity and caters to more than 65% of the power demand. Against the prevalent practice of ratio analysis being used for(More)
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