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Journals and Conferences
Heuristic evaluation is an informal method of usability analysis where a number of evaluators are presented with an interface design and asked to comment on it. Four experiments showed that… (More)
Usability inspection is the generic name for a set of costeffective ways of evaluating user interfaces to find usability problems. They are fairly informal methods and easy to use.
Usability specialists were better than non-specialists at performing heuristic evaluation, and “double experts” with specific expertise in the kind of interface being evaluated performed… (More)
Several published sets of usability heuristics were compared with a database of existing usabitity problems in order to determine what heuristics best explain actual usability problems. Based on a… (More)
For 11 studies, we find that the detection of usability problems as a function of number of users tested or heuristic evaluators employed is well modeled as a Poisson process. The model can be used… (More)
A survey of seventy-seven highly motivated industrial designers and programmers indicates that the identification of specific, potential problems in a human-computer dialogue design is difficult.
A practical usability engineering process that can be incorporated into the software product development process to ensure the usability of interactive computer products is presented. It is shown… (More)
T he Web is about to face its own Y2K crisis—one that has a great deal in common with the problems facing the mainframe industry. We know it's coming, the solution is easy in principle, but difficult… (More)