Jakita O. Thomas

Learn More
Desmoid tumors (DTs) are histologically benign proliferations of stromal cells but may grow locally aggressive. Overall, DTs are rare (0.03% of all neoplasms). A minority of DTs is associated with Gardner syndrome and mutations of the familial adenomatous polyposis (FAP) gene. Most spontaneous DTs are associated with mutations of the beta-catenin gene. This(More)
Computational algorithmic thinking (CAT) is the ability to design, implement, and assess the implementation of algorithms to solve a range of problems. It involves identifying and understanding a problem, articulating an algorithm or set of algorithms in the form of a solution to the problem, implementing that solution in such a way that it solves the(More)
Recent statistics indicate that 4.6% of Bachelor of Science degrees in Computer Science, Computer Engineering and Information in 2011 were awarded to African American college students compared to 64.8% of Bachelor of Science degrees which were awarded to Caucasian students or 15.3% to Asian students enrolled in U.S. institutions [6]. Because of the low(More)
Traditional call centers have become one of the primary means for providing customer support. Customer Service Representatives (CSRs) offer personalized attention to each customer via the telephone as the CSR interfaces with technology and customers to resolve customers' requests. Because call centers are expensive, labor intensive, and produce latency(More)
This paper explores the impact of enterprise-wide processes and technologies on group relations and exchanges. We examine the use of Customer Relationship Management (CRM) tools in sales pipeline management. Through an ethnographic study of globally-distributed sales teams we show that the way enterprise-wide tools are integrated into daily practices(More)
This note reports on preliminary findings from a study of consultants' information-seeking practices in a global IT services company. We conducted semi-structured interviews with consultants in addition to observing their interactions with a knowledge repository in the course of everyday problem-solving events. Initial analyses suggest that consultants(More)
Mutually successful win-win outcomes in complex IT service engagements are by no means easy to achieve. Typically, provider and client represent complex organizational entities with multiple agendas and diverse stakeholders involved in long-term engagements. Unsurprisingly, new opportunities to create value arise; however, value propositions can fail to be(More)