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Enterprise content management (ECM) systems help firms deal with the increasing amounts and complexity of structured and unstructured organizational data. However the ECM literature shows that many organizations focus on the short-term benefits of ECM while the potential strategic decision-making benefits are rarely considered. Therefore, the objective of(More)
Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in such as peer review, editing,(More)
The proliferation of e-services has initiated several concerns for consumers regarding trust, security, and privacy that make consumers hesitant to use e-services. Although the influence of trust, security, and privacy on the continuance of e-services use is highlighted in literature, there is scarcity in research that investigates the influence of the(More)
Evaluation of e-government systems is difficult duty since it involves many perspectives that complicate enumerating its benefits. Although the literature has reported several e-government evaluation frameworks, several shortcomings still exist in the previous work. The objective of this paper is to propose a formative and holistic framework to remedy the(More)