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Software development has traditionally been regarded as an activity that can only be effectively conducted and managed within a firm setting. However, contrary to such assertions, the open source software development (OSSD) approach, in which software developers in Internet-based communities coordinate to voluntarily contribute programming code, has(More)
In this research we investigate the possibility of designing a user interface for electronic commerce systems that will evoke target feelings in the customer. The focus is on the impact of visual design factors on the feeling of trustworthiness because of its significant effect upon the behavior of customers using electronic commerce systems. Four empirical(More)
Retaining customer loyalty is crucial in electronic commerce because the value of an Internet store is largely determined by the number of its loyal customers. This paper proposes a multi-phased model of customer loyalty for Internet shopping, which fully takes the characteristics of the Internet and cyber shopping into consideration. In order to validate(More)
This report marks the Center's 25th report in its E-Government series (a full listing of previous reports is available in the back of this report). Over the last six years, the Center has examined government's swift movement to using technology to better deliver services to citizens, businesses, and government employees. Previous Center studies have(More)
Comments welcome, but please do not cite or quote without permission. Turning Love into Money 2 ABSTRACT In this chapter we examine the potential value to firms of voluntary activities of electronic customer communities. Participants in these communities help each other in the use of products ranging from software programs (e.g., Microsoft Word) to toy(More)
Emotions play a major role in the social interaction process with electronic commerce systems. This paper describes our attempts to design customer interfaces that can induce target emotions for cyber banking systems. Four experiments were conducted to identify the important emotive factors and design factors, and to establish and verify causal relations(More)
From the prospective traveler surfing the web for cheap vacations to executives analyzing market trends with a data warehouse, at home and at work, people are confronted with increasingly richer information environments. This study is an attempt at modeling the behavior over time of the " information consumer " (web surfer or executive) in such(More)