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Independence in complaints procedures: lessons from community care
This article looks at internal complaints procedures and considers the role of independent elements in procedures that are designed to be simple, informal and low cost. Taking the example of localExpand
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All under one umbrella? The Family Guide to National Insurance 1948
The Family Guide to National Insurance was produced in 1948 to coincide with the introduction of the British National Insurance scheme, inspired by the Beveridge Report. The Guide tells people aboutExpand
The Necessity of Questioning the Doctor: Medical and Other Evidence
All incapacity benefit claims have required, in the first instance, a medical certificate from the claimant’s doctor stating that they are incapable of work and providing a diagnosis of their medicalExpand
From National Insurance in 1911 to Employment and Support Allowance
This chapter provides an overview of the legislative changes in incapacity benefits between 1911 and the present day. It summarises the provisions of the National Insurance Act 1911, including theExpand
Immoral Conduct: Moral Regulation in Incapacity Benefits
The incapacity benefit scheme from 1911 to 1948 had scope for individual Approved Societies to set rules prohibiting particular types of behaviour, including, for example, drinking or fighting, andExpand