Jacki O’Neill

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The advent of the ubiquitous computing era was predicted and outlined a decade ago, however it is only with the recent developments of an affordable enabling infrastructure, that its potential to transform daily life is starting to be understood. In this paper we present a day in the office of the future, in a not too distant future, and we then outline a(More)
As an introduction to the UbiComp 2004 workshop on 'Giving Help at a Distance' this paper pulls together many of the features of the perspectives upon research and design adopted by the various workshop authors and distills from them a common set of policies and objectives applicable to research in this domain.
This paper describes a tool for assisting lawyers and paralegal teams during document review in eDiscovery. The tool combines a machine learning technology (CategoriX) and advanced multi-touch interface capabilities to not only address the usual cost, time and accuracy issues in document review, but to also facilitate the work of the review teams by(More)
OBJECTIVE To assess whether equity exists in access to renal transplantation in the UK after adjustment for case mix in incident patients with end stage renal disease. DESIGN Longitudinal cohort study. SETTING UK Renal Registry and UK Transplant Registry. PARTICIPANTS All incident renal replacement treatment patients (n=16 202) from 65 renal centres(More)
This paper examines the work to control colour in graphic design and printing focusing on the reasons why practitioners do not implement 'colour managed' (CM) workflows. CM workflows should allow for successful transfer and reproduction of colour information from e.g. computer to print. However, the technical requirements – in terms of equipment 'set-up'(More)
The work of troubleshooting sits at the heart of the operations of many companies who sell equipment and devices to their customers. Proper handling of troubleshooting is indeed a key aspect in maintaining market share and customer loyalty. In recent years, however, many companies have faced the need to drastically control costs, including break-fix ones.(More)
This paper contributes to the growing literature on peer-to-peer (P2P) applications through an ethnographic study of auto-rickshaw drivers in Bengaluru, India. We describe how the adoption of a P2P application, Ola, which connects passengers to rickshaws, changes drivers work practices. Ola is part of the 'peer services' phenomenon which enable new types of(More)
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