Linking organizational resources and work engagement to employee performance and customer loyalty: the mediation of service climate.
Structural equation modeling analyses were consistent with a full mediation model in which organizational resources and work engagement predict service climate, which in turn predicts employee performance and then customer loyalty.
Overqualified Employees: Making the Best of a Potentially Bad Situation for Individuals and Organizations
- B. Erdogan, T. Bauer, J. Peiró, D. Truxillo
- Business, EconomicsIndustrial and Organizational Psychology
- 1 June 2011
One of the “truisms” of personnel selection is that overqualified applicants are likely to be a poor fit and thus experience low job satisfaction and performance and higher turnover. Recently, the…
An examination of the antecedents and moderator influences of climate strength.
- Vicente González-Romá, J. Peiró, Núria Tordera
- Business, Environmental ScienceJournal of Applied Psychology
- 1 June 2002
The authors tested 3 hypotheses regarding the antecedents and moderator influences of climate strength (CS; the degree of within-unit agreement of climate perceptions): social interaction among unit members showed positive, statistically significant correlations with CS in goals orientation and innovation climate.
Job characteristics, physical and psychological symptoms, and social support as antecedents of sickness absence among men and women in the private industrial sector.
Justice Perceptions as Predictors of Customer Satisfaction: The Impact of Distributive, Procedural, and Interactional Justice1
This article attempts to extend prior research by testing the effects of justice components (distributive, procedural, and interactional) on customer satisfaction beyond the expectancy…
Competency needs among managers from Spanish hotels and restaurants and their training demands
Job Insecurity and Well-Being: Moderation by Employability
The present study investigates the relationship between job insecurity and well-being (psychological distress and life satisfaction), and the potential role of employability in this relationship.…
Leadership and employees' perceived safety behaviours in a nuclear power plant: A structural equation model
Job Insecurity and Health-Related Outcomes among Different Types of Temporary Workers
Over the past few decades, the number of flexible workers has increased, a situation that has captured researchers’ attention. Traditionally, temporary workers were portrayed as being disadvantaged…
Do social comparison and coping styles play a role in the development of burnout? Cross‐sectional and longitudinal findings
The present longitudinal research among 558 teachers focused on the role of upward comparisons (with others performing better), downward comparisons (with others performing worse), and coping styles…