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Improving the quality of service in an out-patient department.
Describes two years of effort by over 150 staff using Total Quality Management techniques which completely overhauled the running of a major acute hospital out‐patient department. The changes inExpand
Stress in trainee anaesthetists
I welcome the recent thought-provoking editorial (Greenwell. Anaesthesia 2000; 55: 203±5). I have recently accredited as a specialist registrar but was appointed to my training scheme `pre-Calman'. IExpand
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