• Publications
  • Influence
Groupware and social dynamics: eight challenges for developers
This chapter discusses challenges for developers while using groupware applications, noting that most interest in groupware development is found among the developers and users of commercial off-the-shelf products who previously focused exclusively on single-user applications. Expand
Personas: practice and theory
This work outlines the psychological theory that explains why Personas are more engaging than design based primarily on scenarios and provides a conduit for conveying a broad range of qualitative and quantitative data. Expand
Personas, Participatory Design and Product Development: An Infrastructure for Engagement
The design of commercial products that are intended to serve millions of people has been a challenge for collaborative approaches. The creation and use of fictional users, concrete representationsExpand
Computer-supported cooperative work: history and focus
The people and the work found under the CSCW umbrella are described, issues considered include: research and design areas, software development, office automation, small-group versus systems approach, US and European differences; and the history of groupware. Expand
When social networks cross boundaries: a case study of workplace use of facebook and linkedin
This work examines attitudes and behaviors in a large, technologically-savvy organization through a broad survey and thirty focused interviews and finds extensive social and work uses, with complex patterns that differ with software system and networker age. Expand
Why CSCW applications fail: problems in the design and evaluationof organizational interfaces
Examination of several application areas reveals a common dynamic: a factor contributing to the application’s failure is the disparity between those who will benefit from an application and those who must do additional work to support it. Expand
Partitioning digital worlds: focal and peripheral awareness in multiple monitor use
This field study of users of multiple monitors examines how people with a lot of display space arrange information: the way the authors work could be improved at relatively low cost. Expand
Interactive systems: bridging the gaps between developers and users
  • J. Grudin
  • Computer Science
  • Computer
  • 1 April 1991
Three development contexts are examined to provide a framework for understanding interactive software development projects and strategies to cope with the gaps between developers and prospective users are explored at the general level of the three development paradigms. Expand
Design and evaluation