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Making Use: Scenario-Based Design of Human-Computer Interactions
From the Publisher: Difficult to learn and awkward to use, today's information systems often change our activities in ways that we do not need or want. The problem lies in the software developmentExpand
Usability engineering - scenario-based development of human-computer interaction
  • M. Rosson, J. Carroll
  • Computer Science
  • The Morgan Kaufmann series in interactive…
  • 20 October 2001
Usability Engineering: Scenario-Based Development of Human-Computer Interaction is a radical departure from traditional books that emphasize theory and address experts. Expand
The Nurnberg Funnel: Designing Minimalist Instruction for Practical Computer Skill
How do people acquire beginning competence at using new technology? The legendary Funnel of Nurnberg was said to make people wise very quickly when the right knowledge was poured in; it is anExpand
Five reasons for scenario-based design
  • J. Carroll
  • Computer Science
  • Interact. Comput.
  • 1 September 2000
Scenario-based design of information technology addresses five technical challenges: scenarios evoke reflection in the content of design work, helping developers coordinate design action and reflection. Expand
The personalization privacy paradox: An exploratory study of decision making process for location-aware marketing
This paper extends the privacy calculus model to explore the personalization-privacy paradox in LAM, with considerations of personal characteristics and two personalization approaches. Expand
HCI Models, Theories, and Frameworks: Toward a Multidisciplinary Science
Finally-a thorough pedagogical survey of the multidisciplinary science of HCI. Human-Computer Interaction spans many disciplines, from the social and behavioral sciences to information andExpand
Getting around the task-artifact cycle: how to make claims and design by scenario
We are developing an “action science” approach to human-computer interaction (HCI), seeking to better integrate activities directed at understanding with those directed at design. Expand
Scenario-based design
People need to develop new vocabularies for discussing and characterizing designs in terms of the projected activities of the intended users. Expand
Notification and awareness: synchronizing task-oriented collaborative activity
We analysed awareness breakdowns in use of our Virtual School system--stemming from problems related to the collaborative situation, group, task and tool support--to motivate the concept of activity awareness. Expand
Paradox of the active user
We discuss two empirical phenomena of computer use: (1) people have considerable trouble learning to use computers (e.g., Mack, Lewis and Carroll, 1983; Mantei and Haskell, 1983), and (2) their skill tends to asymptote at relative mediocrity (Nielsen, Mack, Bergendorff, and Grischkowsky, 1986). Expand