• Publications
  • Influence
Using ICTs to create a culture of transparency: E-government and social media as openness and anti-corruption tools for societies
This paper explores the potential impacts of information and ICTs – especially e-government and social media – on cultural attitudes about transparency. Expand
  • 1,528
  • 96
The impact of polices on government social media usage: Issues, challenges, and recommendations
This paper examines the existing regulatory framework and the ways in which it applies to social media use by the U.S. federal government, highlighting opportunities and challenges agencies face in implementing them. Expand
  • 553
  • 33
Transparency and technological change: Ensuring equal and sustained public access to government information
This paper explores the considerations and challenges of this approach, such as the inclusion of members of the public with limited access to the internet, the use of non-governmental channels to disseminate government information, and the permanence of digital-born government information. Expand
  • 300
  • 19
Promoting transparency and accountability through ICTs, social media, and collaborative e‐government
Purpose – The purpose of this paper is to examine the ways in which governments build social media and information and communication technologies (ICTs) into e‐government transparency initiatives, toExpand
  • 309
  • 19
  • PDF
Social Media Technology and Government Transparency
Researching and evaluating social media initiatives is essential to encourage usage, continually improve the tools and policies governing their use, and develop governance processes that incorporate social media participation in its many forms. Expand
  • 205
  • 14
User-centered e-government: Challenges and benefits for government Web sites
The advent of electronic government (e-government) creates both opportunities and challenges for government agencies. Expand
  • 169
  • 8
Big data, open government and e-government: Issues, policies and recommendations
The transformative promises and potential of Big and Open Data are substantial for e-government services, openness and transparency, governments, and the interaction between governments, citizens and the business sector. Expand
  • 133
  • 8
Designing, Implementing, and Evaluating User-centered and Citizen-centered E-government
The effectiveness of user interactions and engagement with e-government hinges on the extent to which the information and services being offered are user-centered, and in particular citizen-centered. Expand
  • 95
  • 8
Public access computing and Internet access in public libraries: The role of public libraries in e-government and emergency situations
This article presents findings from the 2006 Public Libraries and the Internet study and other research that demonstrate the impact of public Internet access in public libraries on the communities and individuals that the libraries serve in a range of emergency and e–government circumstances. Expand
  • 115
  • 6