• Publications
  • Influence
The Dimensions, Antecedents, and Consequences of Emotional Labor
This article conceptualizes the emotional labor construct in terms of four dimensions: frequency of appropriate emotional display, attentiveness to required display rules, variety of emotions to be
Managing emotions in the workplace.
Over the past ten years, increasing attention has been given to how workers express emotions in a variety of work settings (Ashforth and Humphrey, 1995; Rafaeli and Sutton, 1987, 1989; Sutton, 1991;
Bringing humility to leadership: Antecedents and consequences of leader humility
As noted by McGill and Slocum (1998), effective leadership tends to operate as a contingency theory. The romanticized notion of celebrity CEOs that has been lionized in the popular business press has
Return to work following injury: the role of economic, social, and job-related factors.
TLDR
Characteristics of the patient that correlated with higher rates of RTW included younger age, higher education, higher income, the presence of strong social support, and employment in a white-collar job that was not physically demanding.
THE IMPACT OF EMOTIONAL DISSONANCE ON PSYCHOLOGICAL WELL‐BEING: THE IMPORTANCE OF ROLE INTERNALISATION AS A MEDIATING VARIABLE
Over the last ten years, increasing attention has been given to employees' displays of emotions to customers during service transactions and particularly to how organisations try to control these
Injury Experience of Temporary Workers in a Manufacturing Setting: Factors that Increase Vulnerability
  • J. A. Morris
  • Business
    AAOHN journal : official journal of the American…
  • 1 October 1999
TLDR
Several physical and psychological stressors were identified as well as a perception by the temporary employees that the reporting of work injuries could lead to loss of a temporary work assignment or the opportunity for permanent employment and the agency owners and managers were concerned that reported injuries were not always legitimate.
Using Poetry and the Visual Arts to Develop Emotional Intelligence
This article presents a series of experiential exercises designed to use visual arts and poetry in classroom settings to increase students’awareness and recognition of emotion—two key components of
Designing a Flipped Classroom in a Higher/Teacher Education Context in the Caribbean
Set in a tertiary level environment for adult learners, the process involved in flipping a classroom is elucidated. This chapter is not a research paper, but rather a primer that can assist the
CSF 5-HIAA and family history of antisocial personality disorder in newborns.
TLDR
Findings support the possibility that serotonin mediates one component of genetic liability to antisocial outcome, but the magnitude of that component may be less than what has been inferred from previously published reports.
Association of parental psychological and behavioral factors and children's syncope.
TLDR
The correlations between children's syncope and the stepfathers' psychological symptoms were greater than for the children and their biological fathers in intact families, and the role of parental psychological factors on child syncope is supported.
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