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For Authors: If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service. Information about how to choose which publication to write for and submission guidelines are available for all. Please visit About Emerald www.emeraldinsight.com With over forty years' experience, Emerald Group Publishing is a(More)
In this paper we describe a case study regarding a change processes in which service engineers and change agents are involved. We investigate what the specific aspects are that influences the change effort and result at the end in a technical environment. We think that three aspects are interfering and influencing the change effort. These are; context,(More)
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