J. H. Pieterse

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Purpose – The purpose of this paper is to investigate how resistance to change might be a consequence of differences in professional discourse of professional groups working together in a change program. Design/methodology/approach – The paper uses discourse analysis and rubrics to study the implementation of a new ICT system for an airline. Data for this(More)
In this paper we describe a case study regarding a change processes in which service engineers and change agents are involved. We investigate what the specific aspects are that influences the change effort and result at the end in a technical environment. We think that three aspects are interfering and influencing the change effort. These are; context,(More)
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