Jürgen Moormann

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Banks are looking for ways to close their operational performance gap. This paper proposes a new approach for the detection and analysis of process inefficiency. The Benchmarking of Transactions reveals insights concerning the performance of a business process and offers new opportunities for process improvement. The article delivers an overview of the(More)
Workplace learning is an important means of employees’ continuous learning and professional development. E-learning is being recognized as an important supportive practice for learning at work. Current research on the success factors of e-learning in the workplace has emphasized on employees’ characteristics, technological attributes, and training design(More)
Measuring the performance of business processes in the financial services sector can be tackled from different perspectives. The viewpoint of efficiency is one of them. This paper focuses on the analysis of process efficiency and proposes a new methodology for measuring process efficiency and for further identifying drivers of process inefficiency. It is(More)
This paper summarizes the discussions at the 3rd Workshop on Business Process Intelligence (BPI 07) which was held at the 5th International Conference on Business Process Management (BPM 07) in Brisbane, Australia. We focus in particular on three cases that were referenced in the BPI roundtable and discuss some practical challenges. Finally, we identify(More)