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This paper motivates a comprehensive methodological framework for dealing with some aspects of real-world complexity in information system analysis and design. By complex application problem, we mean a problem that cannot be solved by the current technology in the way that it is perceived and analyzed by application domain specialists. The paper focuses on(More)
This article challenges common assumptions and opinions regarding the use of the social web by cultural heritage institutions by framing the phenomenon of user-generated metadata within the larger context of the commodification and the engagement process of our cultural heritage. Theoretical reflections on both the negative and positive long-term outcomes(More)
Administrative information interpretation is a complex process because of the empirical and changing meaning of the concepts. However, the social consequences of this process are crucial : contributions collected by way of the Belgian social security databases amount each year to approximately 35 billions euros. This paper presents conceptual(More)
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