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After the hype around Web 2.0, organizations have revisited their efforts on knowledge management in order to create beneficial effects from their employees' activities in social environments. While there is not much doubt about the positive effects on creativity and flexibility, handling the variety of knowledge work environments that are in use at(More)
Studying collaboration and its support by IT in experiments has been limited to collecting and analyzing collaboration products and performance criteria ex post. This paper presents CoPrA, a COllaboration PRocess Analysis technique, which allows investigating behavior of individuals in distributed groups mediated by collaboration technology from a(More)
This position paper argues that recommender systems should be considered as fully automated facilitators having positive impact on team processes and consequently on team effectiveness. The paper builds upon the general organizational need to improve teams' processes to enhance and sustain team effectiveness. However, current research on facilitation is(More)
In this paper we analyze the principal preconditions and limitations for designing a competence-based Recommender System. In detail this analysis is contextualized in the ARISTOTELE European project. In the second part of the paper an architectural view is proposed taking in consideration the objective to propose standard and non-standard suggestions. This(More)
Interaction in teams brings together team members' knowledge and drives innovation by shaping and reshaping ideas transiting through phases of collaboration. Organisations increasingly rely on teams in the hope that collaboration improves problem-solving or decision-making, especially in highly dynamic environments which require quick and reliable(More)
Knowledge work has changed substantially in practice, partly due to using advanced information and communication technologies. Knowledge workers are increasingly self-organized and learn mostly informally on the work place. These changes have relevant implications for human resource management. Based on data that was collected in 11 semi-structured(More)
The analysis and assessment of team processes to inform facilitation for increased team effectiveness is a challenging task for organizations. Also, research has troubles to grasp the complexity of team effectiveness, which often results in treating team processes as a black box. This paper introduces a design artifact that is built upon the collaboration(More)