Ingo Lange

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2009 " Prudent princes [should] regard not only present troubles, but also future ones, for which they must prepare with every energy, because, when foreseen, it is easy to remedy them. Acknowledgements First and foremost, I would like to thank Prof. Dr. Paul Schönsleben and Prof. Markus Bärtschi for creating the open and constructive environment at the BWI(More)
Within the context of the EU-Project InCoCo-`S`, one of the key aims is to standardize integrative industrial service processes in order to facilitate transparency on service operation performance and the resulting customer benefit. Therefore the Service Performance Measurement System (SPMS) has been developed in order to quantify both the efficiency and(More)
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