Iham Tariq Ismail Al-Nuaimi

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There is a significant role of e-services quality in achieving success or failure of online organizations. It can increase their competitive advantages in the target markets, and enhance the relationships with customers and their satisfactions. There is no agreement about what service quality is and how it should be measure. Accurate measurement of the(More)
The measure of e-service quality in higher education is very critical due to their importance in attracting students and retaining tuition-based returns. The literatures show lack of study on e-SQ in Malaysian universities. This gap should be considered because universities suffer from a continuous rivalry to attract students not only to achieve high(More)
Quality of e-service is one of the critical factors that decide the success or failure of organizations. It may increase competitive advantages as well as enhance the relationships with the customers. Achieving high e-service quality and user satisfaction are challenging since they depend fundamentally on user perception and expectation which can be tricky(More)
Quality of e-service is one of the significant factors that play a major role in the success or failure of online organizations. It enhances the competitive advantages of online organization; in addition, it improves the relationships with clients and increases their satisfactions. Measuring online service quality becomes industry or context dependent in(More)
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