Ida Maria Haugstveit

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This paper examines the problem of achieving efficient inter-organizational collaboration during emergency response. The authors interviewed 11 representatives from Norwegian emergency agencies and supporting organizations about a hypothetical scenario involving a large-scale chemical incident. The interviews resulted in the identification and(More)
This paper reports the results of a workshop studying the challenges of collaboration during emergency response in Norway. The findings from the workshop reveal three categories of challenges linked to collaboration both within and across emergency agencies: (1) communicating within and across emergency agencies, (2) establishing and maintaining shared(More)
Civic engagement on Facebook has evolved, but there are still few studies of people's motivations and reasons for liking humanitarian causes on Facebook. Introduced in 2009, the " like " button has become a part of users' daily Facebook routines and a way for them to engage in humanitarian causes. Content analysis from a survey (N = 405) revealed six(More)
Efficient human-machine networks require productive interaction between human and machine actors. In this study, we address how a strengthening of machine agency, for example through increasing levels of automation, affect the human actors of the networks. Findings from case studies within air traffic management, crisis management, and crowd evacuation are(More)
Triage in emergency response refers to determining the priority of victims based on their need for treatment and medical intervention. Today, triage is performed by the use of paper-based triage tags. Communication about patients' status is mainly carried out over radio or through handwritten notes. This practice makes it challenging for emergency personnel(More)
We report on an evaluation of the Customer Journey Modelling Language (CJML) for documenting and visualizing a service process from the customer's perspective. The target group is employees in service organizations. We present a modelling toolkit and a scenario-based procedure that was used during the experiment with 48 target users. The purpose was to(More)
Though customer support is argued to be a useful source of usability insight, how to benefit from customer support in usability evaluation is hardly made the subject of scientific research. In this paper, we present an approach to gather usability insight from users when they call customer support. We also present a case implementation of this approach: an(More)
Organizations aiming to foster civic engagement, such as government bodies, news outlets, political parties, and NGOs, struggle to purposefully use social media to engage young people. To respond to this challenge we conducted five group-interviews with 27 youth, 16–26 years, about their experiences of and barriers to civic engagement in social media. Our(More)
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