Ida Lindgren

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Public e-services for agency efficiency and citizen benefit: findings from a stakeholder Abstract The main goals of e-government are to increase agency efficiency and offer benefits to citizens. These goals have often been addressed as two interplaying outcomes of public e-service development, which are possible to achieve in parallel. This article shows(More)
Purpose – The purpose of this research is to investigate if, and in that case, how and what the e-government field can learn from user participation concepts and theories in general IS research. We aim to contribute with further understanding of the importance of citizen participation and involvement within the e-government research body of knowledge and(More)
This paper presents attempts to contribute to the conceptual refinement of e-government and public e-services by discussing the concept of " public " in relation to public e-services. It does so by building on perspectives from political science and public administration. Bridging the gap to insights made in previous research is here regarded as vital in(More)
Developing public e-services for several stakeholders: a multifaceted view of the needs for an e Abstract This paper discusses how several stakeholders in a public e-service development project consider a future e-service and expected changes in administrative processes and working routines. Our findings indicate a much more multifaceted view than the(More)
In this article we discuss in what ways an e-government project can give both expected and unexpected effects for agency employees and their working tasks. The purpose of this article is to illustrate the fact that, besides the aim to increase agency efficiency and citizen benefit, e-government implementation might also change the salience of involved(More)
We have run laboratory experiments on the impact of multiculturalism and diversity on the initial phase of C2 team formation. Using the C3Fire experimental platform we have emulated the dynamics of a C2 center where a team of four works together to resolve conflicting goals and allocate limited resources. We have found dimensions of diversity that have the(More)
As a means to facilitate coordination of international relief teams during sudden onset disasters, the UN has formed a structure called the On Site Operations Coordination Center (OSOCC). The main objective of the OSOCC is to coordinate international relief teams and help local authorities re-establish control in the affected area. As with any operation(More)
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