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Trust is at once an elusive, imprecise concept, and a critical attribute that must be engineered into e-commerce systems. Trust conveys a vast number of meanings, and is deeply dependent upon context. The literature on engineering trust into e-commerce systems reflects these ambiguous meanings; there are a large number of articles, but there is as yet no(More)
Privacy is an increasingly important issue for Internet users, especially in the world of e-commerce, where they must disclose large amounts of personal information to make purchases. Various privacy-enhancing technologies (PETs) are currently available, including the platform for privacy preferences project, privacy seals, and human-readable privacy(More)
In this paper, we survey the adoption of the platform for privacy preferences protocol (P3P) on Internet Web sites to determine if P3P is a growing or stagnant technology. We conducted a pilot survey in February 2005 and our full survey in November 2005. We compare the results from these two surveys and the previous (July 2003) survey of P3P adoption. In(More)
Numerous studies over the past ten years have shown that concern for personal privacy is a major impediment to the growth of e-commerce. These concerns are so serious that most if not all consumer watchdog groups have called for some form of privacy protection for Internet users. In response, many nations around the world, including all European Union(More)
Numerous countries around the world have enacted privacy-protection legislation, in an effort to protect their citizens and instill confidence in the valuable business-to-consumer E-commerce industry. These laws will be most effective if and when they establish a standard of practice that consumers can use as a guideline for the future behavior of(More)
The British Post Office introduced two-tier pricing in the 1970s. The basic idea was to differentiate First Class from Second Class mail according to service quality rather than content. Processing of Second Class Mail is deferred during peak periods, recognizing inter alia the added cost of meeting fixed service standards at such times. The introduction of(More)
Trust is a subjective, user-centric, context-dependent concept, and is thus difficult to define universally. On the Internet, several factors make trust more difficult to build, explaining why some successful brick-and-mortar retail chains have been unable to translate their reputation to the virtual platform the Web offers. Researchers in many fields have(More)
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