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As an alternative approach to outsourcing, the Shared Service Organisation (SSO) model retains support services in-house. By relocating in specialised sites, and by incorporating characteristics from business divisions, head office and outsourcing, the SSO is a new organisational form that combines a market-style, customer-centred, outlook with in-house… (More)
Not to be referenced or used until technically finalised.
The concept of consolidating common service activities into a discrete Shared Service Centre (SSC), where expertise and technology can be brought to bear on work processes and information flows, is an emerging development in the continuing evolution of the multi-divisional form (MDF). Proponents for the SSC claim that significant efficiency savings can be… (More)