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AIM To identify difficult (heartsink) patients (DP), describe their profile, and report the opinions and experiences they evoke in physicians who see them. DESIGN Descriptive, cross-sectional study based on quantitative and qualitative methods. SETTING Urban health care center. PARTICIPANTS Difficult patients were selected daily from among all(More)
Aim. To identify difficult («heartsink») patients (DP), describe their profile, and report the opinions and experiences they evoke in physicians who see them. Design. Descriptive, cross-sectional study based on quantitative and qualitative methods. Setting. Urban health care center. Participants. Difficult patients were selected daily from among all(More)
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