• Publications
  • Influence
The impact of the 2002 World Cup on South Korea: comparisons of pre- and post-games
Abstract The purposes of this study were (1) to examine the South Korean residents’ perceptions of the impacts of the 2002 World Cup Games on their communities before and after the games and (2) toExpand
  • 370
  • 41
Tourism expansion and economic development: The case of Taiwan
Abstract This study examines the causal relationship between tourism expansion and economic development in Taiwan. A Granger causality test isExpand
  • 582
  • 37
  • PDF
Hotel service providers' emotional labor: The antecedents and effects on burnout.
Abstract The purpose of this study is to examine the antecedents and consequences of two emotional labor strategies (surface and deep acting) in the lodging industry. Variety, duration, and positiveExpand
  • 303
  • 36
Service Orientation, Service Quality, Customer Satisfaction, and Customer Loyalty: Testing a Structural Model
The objective of this study is to develop and validate a conceptual model that incorporates the relationships among service orientation, service quality, customer satisfaction, and customer loyalty.Expand
  • 103
  • 16
Hotel job burnout: the role of personality characteristics.
Abstract In hospitality and tourism academia, most research focuses on the work domain as a major source of hospitality job stress, with little attention given to employee characteristics. This studyExpand
  • 258
  • 15
Burnout and engagement: A comparative analysis using the Big Five personality dimensions
Abstract This study focuses on job burnout, job engagement, and their relationships with the Big Five personality dimensions: extraversion, agreeableness, conscientiousness, neuroticism, and opennessExpand
  • 334
  • 14
The impact of macroeconomic and non-macroeconomic forces on hotel stock returns
Abstract This study aimed to examine the relationship between macroeconomic and non-macroeconomic variables and hotel stock returns using hotel companies listed on the Taiwan Stock Exchange. TheExpand
  • 136
  • 9
  • PDF
The impact of product placement on TV-induced tourism: Korean TV dramas and Taiwanese viewers.
This study examines of the ways in which Korean TV dramas affect Taiwanese consumers’ attitudes toward the locations where the dramas are filmed (onscreen locations). Previous studies haveExpand
  • 78
  • 7
Assessing Service Quality in Korean Casual-Dining Restaurants Using DINESERV
ABSTRACT This study aimed to validate the five dimensions of DINESERV and evaluate service quality of foreign-brand, casual dining restaurants in Korea using DINESERV. It was hypothesized thatExpand
  • 45
  • 6
KK-theoretic duality for proper twisted actions
Let $${\mathcal{A}}$$ be a smooth continuous trace algebra, with a Riemannian manifold spectrum X, equipped with a smooth action by a discrete group G such that G acts on X properly andExpand
  • 37
  • 6
  • PDF