Hung-Ju Chu

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Complaining behaviour is a topic that has not been studied much in South America. Considering this, the aim of this investigation was to determine the customers complaining behaviour of a South American country, Chile. To do so, a survey was done, which was applied to a random sample of 498 Chileans. Results show that Chileans do not consider complaining as(More)
The vision of semantic interoperability, the fluid sharing of digitalized knowledge, has led much research on ontol-ogy/schema mapping/aligning. Although this line of research is fundamental and has brought valuable contributions to this endeavor, it does not represent a solution to the challenge, semantic heterogeneity, since the performance of proposed(More)
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